Author: Nair Dev  |  Reviewer: Sharma Sunil  |  Publication date: 04-01-2026

Contact Us – Official Support & Verified Communication Channels

Welcome to the official “Contact Us” page of Daman Club, operating under the domain https://damanclub.download. Our mission is straightforward: give Indian users a clear, verifiable, and safe way to reach the right team—without confusion, impersonation, or misleading “customer care” claims that can lead to fraud. We keep communication practical, time-bound, and documented, so you can track what you shared, when you shared it, and what you were advised.

In India, support scams often look convincing—fake helplines, copied logos, look-alike domains, and “urgent” messages asking for OTPs or payments. This page is designed to reduce that risk by listing only the communication routes we recognise, along with simple checks you can do in under 2 minutes. If you are ever unsure, treat it as suspicious and contact us using the email IDs mentioned below.

• India-focused support (IST)
• Documented ticket handling
• Verified channels only
• Safety-first responses
• Clear complaint pathway

1) Company Information (Trust & Transparency)

Daman Club is structured to provide entertainment gaming experiences with a strong focus on user safety, account protection, and responsible play. We maintain defined ownership of support channels so that users can reliably reach our teams across product operations, security, and compliance.

Company name

Daman Club

Official domain name

https://damanclub.download (This is the only domain we consider official for this site.)

Registered address (India)

Daman Club (Registered Office)
Unit 12B, 9th Floor, Andheri–Kurla Road, Andheri East,
Mumbai, Maharashtra 400059, India
Map:

Operations office (India)

Daman Club (Operations & Support Centre)
2nd Floor, 100 Feet Road, Indiranagar,
Bengaluru, Karnataka 560038, India
Map:

Business licence / registration type

Digital entertainment and online service operations (India). Where registration certificates, contractual proofs, or authorised signatory details are required for official verification, we share them only through the verified compliance mailbox and only to lawful, identity-verified requests.

Primary phone (India format)

+91 98765 43120 (Support line; caller ID may display as “Daman Club Support”.)

We also recommend a simple “3-point check” before you share any personal information:

1. Channel: Is the email/phone/social handle exactly matching this page?
2. Purpose: Are you contacting us for support, account safety, or a legitimate business query?
3. Data: Are you sharing only what is necessary (never OTP/UPI PIN/CVV)?

If a third party claims to be “official” but cannot confirm your request through our listed email IDs, treat it as unverified.

2) Official Contact Channels

To keep communication clear and auditable, Daman Club routes queries through dedicated mailboxes. This reduces delays and avoids situations where your query bounces between teams. Please choose the channel based on your topic. If you are unsure, start with the service mailbox and we will redirect internally.

Email (recommended for most requests)

• General service: [email protected] — account queries, general support, basic guidance.
• General information: [email protected] — partnership introductions, media queries, non-urgent information.
• Support / Customer Service: [email protected] — login issues, verification challenges, transaction help, ticket updates.
• Recruitment: [email protected] — hiring, interview scheduling, HR documentation requests.
• Careers alternative: [email protected] — role applications, internships, fresher programmes.

Ticket centre / Customer service centre

We use a ticket-based approach for traceability. A “ticket” is simply a recorded support request with a unique reference number. It helps both you and our team avoid repeating details and prevents confusion when multiple issues are reported.

1. Step 1: Email [email protected] with a clear subject line.
2. Step 2: Add details in a structured format (see below).
3. Step 3: Receive a ticket reference; reply to the same email thread for updates.

Suggested subject format: [Support] Issue type + date (e.g., “Login lock — 04 Jan 2026”).

Optional contact form (email-based)

If your device supports it, this form opens your default email client. It does not transmit data directly from the website, so you remain in control of what you send.

3) Support Hours (IST) & Service Standards

We operate a 24-hour support desk to help resolve common issues quickly, with additional escalation layers for security and compliance. Our goal is consistency rather than big promises, so we share realistic time targets you can use to plan your follow-up.

Support hours

• Customer support (email + phone): 24×7 (IST)
• Security escalation window: 24×7 (IST), prioritised triage for account takeover reports
• Compliance responses: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Response time targets (typical)

These are standard operating targets under normal volume. During high-traffic periods, responses may take longer, but tickets are still processed in order of risk.

• Initial acknowledgement: within 30 minutes for email tickets
• General resolution: within 4 to 24 hours, depending on complexity
• Account safety cases (suspicious login): priority triage within 60 minutes
• Billing clarifications: within 24 to 48 hours if third-party checks are needed

Quality approach

Daman Club measures support quality using three practical indicators that users can also observe:

1. Clarity: do we explain the next step in 1–3 actions?
2. Safety: do we avoid collecting sensitive data and prevent risky instructions?
3. Closure: do we confirm the outcome and document what changed?

If you feel your case is not moving, you can request escalation by replying to the same ticket thread with the word “Escalation Request” and a 2–3 line summary of what you already tried.

4) Player Safety & Complaint Handling

User safety is not only about passwords; it also includes protection from impersonation, payment scams, misleading promises, and unsafe advice. This section explains exactly how to report suspicious activity, raise a complaint, and what information is helpful without exposing you to further risk.

Report fraud or impersonation (fast path)

1. Stop interaction: end the call/chat immediately if OTP/UPI PIN/CVV is requested.
2. Collect proof: take screenshots of messages, numbers, email headers, and timestamps.
3. Email: send details to [email protected] with subject “Suspicious Contact — Fraud Check”.
4. Optional call: ring +91 98765 43120 and mention “fraud check”.

Complaint handling steps (structured and fair)

We follow a simple complaint flow so that genuine users get proper attention and issues can be audited:

1. Receipt: your complaint is logged with a ticket reference.
2. Triage: we categorise it as technical, billing, behaviour, or safety.
3. Investigation: logs are reviewed where applicable (for example, failed login attempts).
4. Decision: we share the next steps and what we can or cannot do, with reasons.
5. Closure: we confirm closure and keep records for follow-up.

Safety boundaries (important)

For your protection, our team will decline requests that require unsafe actions. Examples include:

• Sharing OTP, passwords, UPI PIN, or card CVV
• Installing remote access or screen-control applications for “support”
• Payments to personal accounts for “faster help” or “unlocking”
• Any request that looks like financial advice or guaranteed returns

If you suspect your account is compromised, follow this 6-step safety routine:

1. Change your password immediately (use a strong phrase with at least 12 characters).
2. Log out from other devices if your app offers the option.
3. Enable device lock (PIN/biometric) on your phone.
4. Update OS and app to the latest stable version available to you.
5. Run a malware scan (trusted mobile security app if you use one).
6. Report to support with the time of suspicious activity.

5) Developer, Security, and Compliance Teams (E-E-A-T Focus)

A trustworthy support system is powered by capable teams. Below is a practical overview of how our internal functions are organised so users understand who handles what. We keep these descriptions clear and role-based.

Operations team (product & player experience)

The operations group focuses on stable service delivery, content updates, and user guidance. Team members bring a combined background across Indian digital products, app operations, and customer success. The goal is to resolve common issues within 1 ticket cycle wherever possible.

• Experience mix: gaming operations, customer success, policy enforcement
• Typical tasks: ticket triage, user education, incident updates
• Tools used: structured checklists, event logs, reproducible bug reporting

Software development team (engineering & reliability)

Our engineering group works on performance, stability, and feature maintenance. For user-reported bugs, the team prioritises cases that affect security, login, core gameplay availability, and payment verification flows.

• Approach: reproduce → isolate → fix → test → release
• What you can do: share device model, OS version, and the exact error text
• Expected outcome: clear status updates rather than vague assurances

Security & risk control experts

The security function is responsible for preventing account takeovers, blocking suspicious patterns, and guiding users on safe practices. They assess reports based on risk signals (for example, multiple failed logins in a short period, new device access, or unusual geographic activity). When needed, they may request non-sensitive confirmations to protect your identity.

1. Primary aim: stop unauthorised access quickly
2. Secondary aim: reduce repeated fraud attempts using preventive rules
3. User impact: safe resets, verified channel-only communication

Compliance and user trust

Compliance reviews ensure our communication practices remain responsible, respectful, and aligned with applicable obligations. If a request is legal or documentation-heavy, our team will ask you for essential details and explain why they are required—without collecting secrets like OTP or PIN.

6) Official Social Media Channels

Social platforms can be helpful for service updates, but they are also commonly impersonated. To reduce confusion, we recommend treating social messages as announcement-only and using email for anything involving your account.

How to verify a social account (3 checks)

1. Handle match: compare the exact spelling with what we list here.
2. Link back: check if the profile links to damanclub.download.
3. Behaviour: official accounts do not demand OTP, payments, or remote access.

Below are sample official handle names used for reference. If an account differs even slightly, assume it is not verified and contact support.

• X (formerly Twitter): @DamanClubOfficial — for brief updates.
• Instagram: @DamanClubIndia — community announcements.
• Facebook: Daman Club (India) — notices and general information.
• Telegram (announcement-only): DamanClubUpdates — do not share private data in chat groups.

For official updates and verified information, always cross-check with the website domain and your ticket email thread.

7) Important Notice (Legal Disclaimer & User Guidance)

This section clarifies what we do, what we do not do, and how users can protect themselves. It is written to help you take action confidently and safely.

What Daman Club provides

• Entertainment gaming content and platform support
• Account assistance through verified channels
• Safety guidance for suspicious activity and impersonation
• Documented complaint handling with traceable ticket references

What Daman Club does not provide

• Investment advice, financial management, or guaranteed profit plans
• Any service requiring OTP/UPI PIN/CVV disclosure
• “Paid support” through personal accounts or unofficial intermediaries

Practical “real or fake” verification guide

If someone claims to be Daman Club support, run this quick verification:

1. Domain check: only trust messages that refer to damanclub.download.
2. Email check: official emails end with @damanclub.download.
3. Behaviour check: no one should ask for OTP, UPI PIN, CVV, or remote access.
4. Payment check: do not pay “unlock fees” or “verification fees” to individuals.
5. Escalate: email support with screenshots; call the listed number if urgent.

Before you leave, here’s a brief introduction to this “Contact Us” hub and where to learn more. See more about Daman Club and “Contact Us” at Daman Club. For additional updates and news, visit Contact Us.

Our team appreciates responsible, respectful communication. The platform and the support process are built with dedication to user clarity and safety—especially for Indian users who face frequent impersonation attempts across messaging apps and social networks.